Forum Discussion

KenLoebel's avatar
KenLoebel
Helpful | Level 5
9 years ago
Solved

Issue with auto renewal

Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into...
Account Settings
cancellations
Payments
  • Rich's avatar
    Rich
    9 years ago

    Dropbox cannot charge you without authorization.

    When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.

    If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.

  • Mark's avatar
    Mark
    9 years ago
    Hi KenLoebel

    You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel

    Do you happen to have any ticket numbers?

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