Issues redeeming 23 GB promo

[Moparblondie]

Hello,

I have been trying to figure this out for years. I have was offered 23 GB free upgrade but it would never apply to my account. I tried to contact support multiple times and only received automatic responses. I would like to know how to finally get this on my account.

[Nancy]

Hey @Moparblondie, thanks for posting here.

Can you send me a few more details on this? For example, who is this promotion offered from? What steps are you following to redeem it? 

If you have any relevant screenshots, feel free to post them, too. 

Ping me for more updates.

[Moparblondie]

 

Hi Nancy,

I don’t remember what steps were required but this was the only information I could still find.

[Nancy]

Thanks for that! What happens if you click on the “Claim space” button? 

Also, usually, it’s necessary to have the desktop app pre-installed on your device to log in and redeem the promotion. Is the Dropbox app already installed on your computer?

[Moparblondie]

It unfortunately tells me the link does not work anymore.

I did try it on a desktop with the app installed and still had no luck. If I remember correctly, it would just take me to the app but not apply the storage.

[Jay]

Hi @Moparblondie, when you say you were 'trying to figure this out for years', is this in a literal sense, or a figure of speech? The email itself is also showing the old Dropbox logo, and not the new one. 

The last time we had a specific promotion that you're referring to was back in 2015/6. 

[Moparblondie]

Yes. It has been years. This is the first time I’ve been able to finally communicate with someone from Dropbox. Every time I tried to reach out, I received an auto response and would not be able to speak to anyone.

[Jay]

Thanks for the info. The promotional offer has long since expired, so it wouldn't be possible to apply it to any account now.

I'm sorry I can't be more helpful on this matter.

[Moparblondie]

Is there any possibility of an alternative promotion in place of this one? It is very frustrating to be offered this, not have it work and not be able to speak to anyone on how to fix it.

[Jay]

We do have a free referral program and there are numerous other promotions, though they generally do require the purchase of a new device or subscription to another service.