Just got charged yearly, said it would be monthly

[d_eva]

Hello, I was looking at my account last week and it said I would be charged monthly which was perfect but I just saw in my bank account I was charged for another full year $184. I wont be needing it for the year. How do I get a refund and just pay monthly?

[Nancy]

Hi @d_eva, thanks for posting on our forum!

Are the charges you received direct Dropbox ones?

If they are, I can open a ticket for you, and see what we can do, in this case.

Let me know.

[d_eva]

Yes, please that would be great. Thanks for your help

[Jay]

Hi @d_eva, I've sent you an email, please could you reply to it as soon as possible.