Plans and Subscriptions
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Hi All - I currently am being fraudulently charged by Dropbox on 2 accounts that I do not have access to, both tied to old work emails which I have not had for over 2+ years. Moreover, they were tied to an old corporate card (now defunct) and Dropbox proactively went into my only live account, extrapolated my personal credit card and is now charging all 3 accounts.
The most frustrating part of this is that I have had absolutely no way to receive support...the only people I can get over chat are on the sales team who cannot provide any assistance and I've gotten no response to any emails.
What can I do or can someone from Dropbox read this...?
Hi again! I’ve replied back to your email, so please have a look, when you can.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thanks and I just replied again.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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