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Keep getting charged for accounts I can't access

Keep getting charged for accounts I can't access

ZL69
Explorer | Level 3

Hi All - I currently am being fraudulently charged by Dropbox on 2 accounts that I do not have access to, both tied to old work emails which I have not had for over 2+ years. Moreover, they were tied to an old corporate card (now defunct) and Dropbox proactively went into my only live account, extrapolated my personal credit card and is now charging all 3 accounts.

 

The most frustrating part of this is that I have had absolutely no way to receive support...the only people I can get over chat are on the sales team who cannot provide any assistance and I've gotten no response to any emails.


What can I do or can someone from Dropbox read this...?

12 Replies 12

ZL69
Explorer | Level 3
Hi Walter - As I have now waited a week for the fraudulent charges to be addressed and your colleagues seem incapable of promptly providing any feedback, can you please let me know i) When I can expect feedback, ii) When I can expect refunds, iii) When you or anyone else at Dropbox can explain where in your company's policy it is stipulated that you can steal someone's payment information to be used on defunct accounts that they do not have access to with absolutely no notification or pre-authorization? If these can't be addressed, it will be important for not just all of my portfolio companies to be alerted, but the broader community. Please advise.

Nancy
Dropbox Staff

Hi again! I’ve replied back to your email, so please have a look, when you can.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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ZL69
Explorer | Level 3

Thanks and I just replied again.

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    ZL69 Explorer | Level 3
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    Nancy Dropbox Staff
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    Walter Dropbox Staff
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