Lenovo 100GB Promotion Issue

[Ladish]

Hi, 

I have just got an levovo laptop and it says I was able to claim the 100gb free storage for dropbox but I havent recieved it on my account as it still says I only have 2gb avaliable. I also live in the uk so I know I am not in one of the countrys that this discount doesnt apply to.

I was hoping someone would be able to help me to get my 100gb on my account if possible please.

[Jay]

Hi @Ladish, thanks for bringing this to our attention.

Are you trying to activate this promotional quota on a brand new account created through the app, or on an existing account?

This will help me to assist further!

[Ladish]

Hi Jay,

I'm trying to activate it on a brand new account.

[Walter]

Hey @Ladish, sorry to hear you're having issues with this.

Have you completed the get started steps since you created the account through this page?

[Ladish]

Hi Walter,

I have completed the tasks that are within the getting setup page apart from the tour one as it wont take me to the correct site. I have been given the extra 250MB storage space for completing the tasks though. I still havent revieved the lenovo free 100gb storage though. 

[Hannah]

Hey @Ladish, sorry to jump in here, but can we actually send you an email, so we can look into this internally?

[Ladish]

Hi,

Yes that would be fine my email is [email address removed per the Dropbox Community Guidelines]

[Megan]

Hey @Ladish, I just sent you an email! 

Feel free to reply back to me, and we'll take it from there! 

Cheers.