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Lenovo 100Gb Promotion Issue in Italy

Lenovo 100Gb Promotion Issue in Italy

pedroandragon7
Explorer | Level 3

Hi, 

I just got a new levovo laptop in Italy and it says I was able to claim the 100gb free dropbox storage for 12 months, but I haven't recieved it on my account as it only shows the previous storage I already had.

Should I need to create and configure a new account to get the promotion?

I was hoping someone would be able to help me to get my 100gb on my account if possible please.

 

PD: As the following link states, "This Offer is open to both new and existing Dropbox users who buy a new Lenovo device during or after
September 2020".

https://assets.dropbox.com/documents/en-us/legal/dropbox-lenovo-offer-supplemental-terms-conditions....

10 Replies 10

Mark
Super User II

Have you already had a 100gb promotion on that account? 

Did you complete www.dropbox.com/gs ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

pedroandragon7
Explorer | Level 3

No, I do not have activated any 100gb promotion before on my account.

Yes, I already completed all the tasks included in the link.

Walter
Dropbox Staff

Hey @pedroandragon7, sorry to hear you're having issues with this.


Would it be OK if we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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pedroandragon7
Explorer | Level 3

It would be great!

My email account: [email removed as per Community Guidelines]

Megan
Dropbox Staff

Hi @pedroandragon7, I just sent you an email. 

 

Check your inbox, and respond back to me. See you!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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pedroandragon7
Explorer | Level 3

Hi Megan!

I just answered all the questions. Hope to hear from you soon!

JohnMai
Explorer | Level 4

i have exactly the same issue, new account, new lenovo laptop, started download dropbox through prompt from lenovo startup dialogs. You answers on how to install for lenovo are not there, there is only info on when it is available to users, but no clue how to do it.

 

John

Walter
Dropbox Staff

Hey @JohnMai, sorry to hear you're having issues with this.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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JohnMai
Explorer | Level 4

yes please do, looking forward to your email

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