Look up a credit or debit card purchase not working

[szslaw]

I have a second paid dropbox account for which I have forgotten the associated login information. When I try to use the "Look up a credit or debit card purchase" feature, and put in the correct last 4 digits of my credit card, expiration date, and transaction ID, I get an error message to "Please enter the expiration date and last 4 digits of billed credit card". I know that it is the correct billed credit card because it shows up on my statement. Is this an error with the feature?

[Hannah]

Hey @szslaw, welcome aboard our Community!

Since you're having trouble looking up the charges to find your paid account, can I reach out to you via email, so we can look into it together?

Let me know!

[szslaw]

Yes! My email is [email address removed per the Dropbox Community Guidelines]

[Hannah]

Absolutely, I just reached out to you, so make sure to check your email!

[frustratedbutterfly]

Please help me.  I want to stop charges on my credit card.  The "Look Up a Credit Card or Debit Card Purchase" page does not work.  I am trying to find out where the charges are coming from.  I have already deleted my account but had create it back again just to join this community.  I now have to call my credit card company monthly just to dispute the charge.  I don't use Dropbox at all. 

[frustratedbutterfly]

I have the same problem. Someone Please contact me. I cannot get rid of the Dropbox charges and tried using the “Look Up a credit or debit card” tool.

[frustratedbutterfly]

I tried using the tool on the page dropbox.com/payments/find_receipt but it doesn’t work. Charges keep on appearing monthly on my credit card statement and I can stop the charges. I have completely deleted my account. I don’t know what account I am even paying for. I tried to look it up but the lookup tool doesn’t work. I tried to find some way to ask about this but went around in circles. I had to re-establish my account just to be able to post in the Dropbox forum. Tonight I had to call my credit card company to block any future charges from Dropbox. Please help locate whatever account is causing my credit card to be charged so I can delete the account.

[Megan]

Hi @frustratedbutterfly, happy Monday!

Don't worry, I am here to help! I just sent you an email, in order for us to look into this closely. 

Reply back to me, and we'll take it from there. 

Cheers! 
 

[frustratedd_user]

Looks like y'all fixed the "Credit Card Charge" lookup tool today.  Many thanks.  I imagine many people are trying to find out where their credit card charge is from.