Lost my family account when I was delete from a Professional Standard account

[zabou_cool]

Hello all, 

First, sorry for my english, I'm a french speaking... 😉 

I was a team's member from a Professional Standard account. And I have a Family personnal account. 

The administrator of the Professional account delete my account. The problem is that I lost my family account in the same time. 

I had to recreate a new account with my email address (the same one I used for work and for family). The problem is that Dropbox tells me that I have a Basic account...
How can I recover the rights of my family account?

Thanks for your answer ! 

[Rich]

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@zabou_cool wrote:

The administrator of the Professional account delete my account. The problem is that I lost my family account in the same time.

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When you joined the Business team you merged your account into their team account, effectively making them the owner of your account. You would have received a refund for any time remaining on your account.

In order to leave the team and keep your account, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

Since you were able to create a new account using the same email address, I have to assume that it's been more than seven days since your account was deleted. If this is the case, there's no way to restore your previous account. The only thing you can do now is upgrade your new account to the Family plan and start over.

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Lorsque vous avez rejoint l'équipe commerciale, vous avez fusionné votre compte sur leur compte d'équipe, ce qui en fait effectivement le propriétaire de votre compte. Vous auriez reçu un remboursement pour tout le temps restant sur votre compte.

Afin de quitter l'équipe et de conserver votre compte, l'administrateur de l'équipe doit reconvertir votre compte en un compte individuel. Il est important qu'ils ne vous retirent pas seulement de l'équipe, car cela supprimera votre compte. Si cela devait se produire, l'administrateur de l'équipe n'a que sept jours pour restaurer votre compte.

Depuis que vous avez pu créer un nouveau compte en utilisant la même adresse e-mail, je dois supposer que cela fait plus de sept jours que votre compte a été supprimé. Si tel est le cas, il n'y a aucun moyen de restaurer votre compte précédent. La seule chose que vous pouvez faire maintenant est de mettre à niveau votre nouveau compte vers le plan familial et de recommencer.

[zabou_cool]

Thanks for your answer ! It's a bad news, I paid my Family account for 1 year... 

And what will happen to other people who are linked to my Family account?

[Nancy]

Hey @zabou_cool, I hope you’re doing well. 

About your last question, can you please clarify whether you left the Family account before joining the Business team, or whether you were able to join it directly after receiving an invitation from the team admin?

Did you have two accounts perhaps and one of them was on Family and the other one was part of the Business team instead?