Mistyped email address can't verify email or download on other computers/phone

[madalonlaw]

I got a Dropbox 100GB account with the purchase of my new Gaming Laptop, but I mistyped the email address to create the account. It still opens on my computer, but I can't sign-in or download Dropbox on any other phone or app.  Please help me delete the mistyped email address and enter the correct email address so I can have full access to dropbox. 

Thank You,

Juan

[Walter]

Hey @madalonlaw, sorry to hear about this.

Would it be OK if we reach out via email to have a further look internally?

Let us know and we'll use the email address that's connected to your profile here, on our Community. 

[madalonlaw]

Hi Walter,  please reach out to me at [email removed as per Community Guidelines]

The dropbox account I can't access is tied to the mistyped email address: [email removed as per Community Guidelines]

• I can't verify the account
• Change password
• Change email address

I don't know what else I can do to recover this drop box with the 100gb promotional rate

I just have it signed in on my device Windows 11 Predator Helios 300 so that's how I can access settings. 

Let me know if there's something we can do about this problem.

Thanks,

Juan

[Hannah]

Hey @madalonlaw, sorry to jump in here.

In that case, can you please open a private browsing/incognito window on your browser and go to this page?

This should allow you to submit a help request to our support team regarding your email typo issue.

Please make sure to send along the ticket number, once you've done this.