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Money taken from me, says I have upgraded my account to professional but I haven’t! Can I get this m

Money taken from me, says I have upgraded my account to professional but I haven’t! Can I get this m

gemmaherrington
Explorer | Level 4

I received an email from Dropbox to thank me for upgrading to Professional. £199 has been debited from my account via PayPal. I didn’t make this upgrade! Can this be cancelled and refunded? I do not need this amount of space

3 Replies 3

Rich
Super User II

@gemmaherrington wrote:
I received an email from Dropbox to thank me for upgrading to Professional. £199 has been debited from my account via PayPal. I didn’t make this upgrade!

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting PayPal.

gemmaherrington
Explorer | Level 4
Thank you
I tried to go via the support page but it wouldn’t let me so will try it when logged out. I have contacted PayPal too!

Megan
Dropbox Staff

Hi @gemmaherrington, I'd be more than happy to help! 

 

If you managed to submit a ticket, feel free to let me know the number you received, so I can locate it on our system.

 

In case you didn't I'd be more than happy to send you an email. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    gemmaherrington Explorer | Level 4
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    Rich Super User II
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