Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I received an email from Dropbox to thank me for upgrading to Professional. £199 has been debited from my account via PayPal. I didn’t make this upgrade! Can this be cancelled and refunded? I do not need this amount of space
@gemmaherrington wrote:
I received an email from Dropbox to thank me for upgrading to Professional. £199 has been debited from my account via PayPal. I didn’t make this upgrade!
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting PayPal.
Hi @gemmaherrington, I'd be more than happy to help!
If you managed to submit a ticket, feel free to let me know the number you received, so I can locate it on our system.
In case you didn't I'd be more than happy to send you an email.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!