Plans and Subscriptions
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Hello,
My Dropbox plan is $ 11.99/month but from June month it is deducted twice so can I get a refund for 2 months $ 11.99+ $ 11.99
Thanks for posting here, @shardapaperinc!
If the charges you keep receiving are direct Dropbox ones, can you please check your bank statement for any 12-digit transaction IDs linked to each one of those payments?
After that, I'd like you to go here, insert these IDs in the provided field, and let me know if they all give you the same email address or two different ones.
That'll help me assist you further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for posting here, @shardapaperinc!
If the charges you keep receiving are direct Dropbox ones, can you please check your bank statement for any 12-digit transaction IDs linked to each one of those payments?
After that, I'd like you to go here, insert these IDs in the provided field, and let me know if they all give you the same email address or two different ones.
That'll help me assist you further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello Nancy,
Thank You Nancy, it works
Thank You so much
I'm glad to hear that, @shardapaperinc!
If you need further help moving forward, I'll be right here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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[email removed as per Community Guidelines]
Hey @Sloth46, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!