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Re: My Dropbox account won’t upgrade to Plus

My Dropbox account won’t upgrade to Plus

brendalegria
New member | Level 2
I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK” and it says “unable to upgrade: an unknown error occurred.”
If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”
44 Replies 44

Megan
Dropbox Staff

Hi @brendalegria , let's see what we can find on this together!

When you visit your plan page right here, what is the subscription you see? 

Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website

Let me know what you find


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Lily6
Explorer | Level 3
Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.

Megan
Dropbox Staff

Hi @Lily6, welcome to our Community! 

 

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

 

Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Lily6
Explorer | Level 3
I did make a new account about a few days before and it charges my credit card directly

Lily6
Explorer | Level 3
I just deleted and redownloaded all and logged into the account I want to use. I tried to purchase it again, everything went through then few moments later this pops up “upgrade failed. An unknown error occurred. Please contact Dropbox support” I do this on my mobile phone

Jay
Dropbox Staff

Hi @Lily6, if you're using an iOS device, could you try these steps to restore the purchases on your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Lily6
Explorer | Level 3
It didn’t work:( it says “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”

Megan
Dropbox Staff

Hi @Lily6, I just sent you an email, in order for us to look into this. 

 

Respond back to me, and we'll take it from there.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BW02
Explorer | Level 3

I am trying to upgrade to a 2000gb 30 day trial through the mobil app.

The purchase is successful but I going get the extra storage.

I tried to upgrade again and it then says I have already upgraded and the trial ends 11/1/2023 but I still dont have the extra storage.

 

Can you please help with this.

 

Need more support?