Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi @brendalegria , let's see what we can find on this together!
When you visit your plan page right here, what is the subscription you see?
Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website?
Let me know what you find
Hi @Lily6, welcome to our Community!
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?
Keep me posted!
Hi @Lily6, I just sent you an email, in order for us to look into this.
Respond back to me, and we'll take it from there.
I am trying to upgrade to a 2000gb 30 day trial through the mobil app.
The purchase is successful but I going get the extra storage.
I tried to upgrade again and it then says I have already upgraded and the trial ends 11/1/2023 but I still dont have the extra storage.
Can you please help with this.
For more info on available support options, see this article.
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