My account is still Basic after my upgrade

[yasalaouis]

Hi! I just subscribed to dropbox and tried to get a trial for the Plus plan. I have been debited but yet I am on a basic plan. I haven't found any articles about this and I am unsure how to proceed. Any help would be appreciated. 🙂 

[Jay]

Hi @yasalaouis, thanks for bringing this to our attention.

Did you upgrade via the Dropbox site directly, or via the Dropbox mobile app?

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[yasalaouis]

Hi Jay! 

It was through the moible app and it said itunes. 

[Walter]

Hey @yasalaouis, sorry to jump in, but could you try restoring your purchases as outlined here?

[yasalaouis]

I have tried but it gives me an error message.

[Hannah]

No worries, @yasalaouis, can we send you an email, so we can look into this internally?

[yasalaouis]

Of course!

[Megan]

Hey @yasalaouis, I just sent you an email, and we'll take it from there.

Cheers!