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My account was deleted after being removed from Business team

My account was deleted after being removed from Business team

796973635
New member | Level 2
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A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox about this and was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted. I am not able to log into my account at all now. I thought this would keep my account but switch it from a Dropbox Business Account to a basic account. Is there a way to get my basic account back? I had a Dropbox Plus account that I was paying for and has a lot of files on it too.

 

[Post restored by moderator]

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@796973635 wrote:

... was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted.


If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion before the account can no longer be restored. Once your account has been restored, the team admin will need to convert it.

 

Please note that Dropbox cannot recover your account in this situation. Only the team admin will be able to do it.

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18 Replies 18

796973635
New member | Level 2
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deleted

Megan
Dropbox Staff
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Hey @796973635, I hope you're doing well!

Can you explain if you receive any errors when trying to access your Dropbox account? 

If you have any ticket number reference from contacting our Support team, feel free sending it over. 

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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796973635
New member | Level 2
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My ticket # is 12370869

 

I deleted my other message because I got a response through Twitter that didn't resolve my issue and I was expecting the same response.

Mark
Super User II
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Has your account been deleted due to inactivity @796973635 ? If so its not recoverable I'm afraid. 


 


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Rich
Super User II
Go to solution

@796973635 wrote:

... was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted.


If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion before the account can no longer be restored. Once your account has been restored, the team admin will need to convert it.

 

Please note that Dropbox cannot recover your account in this situation. Only the team admin will be able to do it.

0581673439
New member | Level 2
Go to solution
I don’t want used account

BenjCell
Explorer | Level 3

Hello everyone,
I can no longer log in with my professional email address. The source folder of my account had been mistakenly associated with another folder belonging to one of my colleagues. When we tried to split the folders, she removed me from her interface. But now when I want to log in, it says the account already exists but has been deactivated. It says I need to contact my administrator but I don't have an administrator so I don't know how to reactivate my account.
Thank you in advance for your help.

Calvin2DBX
Dropbox Staff

Hi @BenjCell,

 

Thanks for getting in touch!

 

There might still be something that can be done.

 

The administrator will be the colleague whose Dropbox you were a part of before they removed you.

 

Ask them (only they can do it) to restore your account within 7 days and they can convert it back to an individual account instead.

 

Let me know how it goes!


Calvin
Community Moderator @ Dropbox
dropbox.com/support


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BenjCell
Explorer | Level 3

Thank you Calvin for your answer,

Unfortunately it was much more that seven days ago, it was two months ago, I've been trying to find solutions since then. Do you thing this colleague can still do something ?

Thanks !

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