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My account won't upgrade

My account won't upgrade

New member | Level 2

Hi, I tried to upgrade my Dropbox today (mobile app, I-phone) to a professional account through the free trial.
I do Face ID, it says the payment is successful, and then it gets stuck on “working” and either never moves, or gives me an error message that it can’t upgrade.
I re-open the app and it says I have basic, and need to upgrade because my Dropbox is full. Then I try to click upgrade, and it tells me I’m already subscribed. So I click another option, family instead of professional, and it does the same thing. I thought may since I’ve used the free trial on another Dropbox account on the same phone that’s why it was glitching. So instead I purchased one year of Dropbox professional. It said the payment went through, and when I went back it still said I was Basic, storage was full, and I needed to upgrade. Please help.

1 Reply 1

Re: Won’t ugrapde

Dropbox Staff

Hi @moth_wings, thanks for messaging the Community.


As it sounds like you upgrading via the iOS Dropbox app, could you try these steps to restore the purchase to your account?


Keep me updated with any progress!

Community Moderator @ Dropbox

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