My card was used to pay for another account. How do I cancel the charge?

[BeniT]

I was just charged 199 USD by dropbox. When I searched the charge, I saw it wasn't related to my account at all. I realise that my card may have been compromised, but how do I get refunded for the charge? There seems to be no direct way to contact customer service...

[Mark]

You need to speak to your card company and get them to sort - if your card is compromised then they will almost certain do other charges. 

[BeniT]

Thanks. I will definitely speak with my card company, however, from previous experience I know they will tell me to first sort this out with the company that charged my card. Being that I actually am registered with Dropbox, I would expect some sort of personal reply here... A little taken aback by how difficult it is to get ANY kind of support here. Terrible customer service so far... 😞 😞 😞

[Nancy]

Hi @BeniT, I’m really sorry to hear about this. 

If the charges you received are direct Dropbox charges, I can open a ticket for you, so that we can take a closer look into this. 

Let me know if that’s alright with you, and I can message you to your Community email address.

[BeniT]

Thanks Nancy. That would be great. In the meantime I've also involved the fraud department at the credit card company to look into the charges and cancelled my card. But it would be nice to address this issue at the root, i.e. at Dropbox where the charge originated.

[Nancy]

I totally understand what you mean.

If you check your email address, you should be seeing a new email from Dropbox.

Please reply back to me, when you’ve got some free time.

Cheers!