My credit card was charged for a different plan after cancelling free trial !

[maxw1]

Dropbox charged me for HelloSign USD180 yearly plan for something I did not even aware what it is, after cancelling a free trial. I didn't receive any billing, invoice, email regarding the USD180 bill, cannot even find this billing invoice under the setting. This is a total scam during the adverse pandemic, how can one pay for 180 without using and knowing what that is!

I only came to know about the charges from my bank alert and I suspend the credit card right away. Thereafter, an email from HelloSign came in as a reminder to update my credit card, cannot believe this!  Now who can I contact for my refund? Full swing play of scam Dropbox and HelloSign.

[Rich]

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@maxw1 wrote:

Dropbox charged me for HelloSign USD180 yearly plan for something I did not even aware what it is ...

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You're on the Dropbox site; not HelloSign. For issues with HelloSign, you need to contact them. Dropbox may own them, but they still operate independently.

• https://www.hellosign.com/form/contact-us-general?t=0

[maxw1]

This is exactly the problem I am highlighting here, I am not signing into HelloSign at all, don't have any account with Hellosign.

I only sign up for Dropbox, all my registered information including credit card details is with Dropbox, so please tell me if Dropbox did not transfer or share the information with Hellosign? and now, you are directing me to Hellosign, where I don't have any account and login name, how do I claim my case where my file is not there?

[Megan]

Hey @maxw1, have you tried contacting HelloSign's support? 

You can do it by using this form. You're not required to have a HelloSign account, just input the email address their Team can reach you on. 

Can you give it a go, and let me know what you find? 

Thanks!

[victoraffaro]

Same problem here. could you resolve it? I can sign in to Hellosign, I never knew the company before being charged by them.

[Mark]

@victoraffaro 

If you never knew them and they've charged you you need to contact your card company then - somebody has obviously cloned your card. 

[simon parker]

Hi there,

The exact same thing happened to me! Could you tell me what happened and give me advice on how I get my money back? I have contacted both hellosign and dropbox. I feel totally cheated and scammed.

Thanks,

Simon

[Megan]

Hey @simon parker, welcome to our Community! 

Do you have a ticket number reference, from your support ticket? 

If so, feel free to attach it to your next response.  

[simon parker]

15109153 this is my ticket number. I have contacted hellosign as well with no reply.

Simon

[simon parker]

15106484 this is another ticket number. I have contacted both customer support links on hellosign and dropbox with no reply from either. The only answer I have received is on this community platform. I received a number of emails from hellosign telling me to activate my account ( which I did not do) and then had an email welcoming me to the essentials plan ( which I did not authorise ). To then getting an email telling me my plan will expire in three days and that I would be charged $180 USD. This was on the 5th of November. I never signed up for this essentials plan and am so angry that they set this all up without my consent and used my credit card details to take such a large amount of money out of my account without my consent. I cancelled hellosign so as to not have them take more money out of my account but i am expecting my money to be refunded immediately for something i never signed up for. There are two support requests that you can refer to with more details of my situation. During a time of covid money is very precious and I did not expect this to happen out of the blue and without my consent. I am very upset and disappointed in Dropbox.

Simon Parker