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My debit card is being charged and I want to cancel the subscription, but all my accounts are free

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

Sarah carrier
New member | Level 2

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise. 

12 Replies 12

Megan
Dropbox Staff

Hi @Chrissy_72, have you contacted your bank about this?

 

If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt

 

Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available. 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Chrissy_72
Explorer | Level 4

I already tried that.

Jay
Dropbox Staff

HI @Chrissy_72, could you contact the support team directly? You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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