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My personal account was accidentally merged into a Business Account

My personal account was accidentally merged into a Business Account

LauraLOTC
Explorer | Level 4
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I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!

24 Replies 24

JES4
New member | Level 2

Thanks so much for helping out Hannah,

well, that's been a couple of weeks ago now. We decided to continue under the current status until we found time to work this out. Too late now I'm afraid. Do you have any hints for me on how to proceed from here on? I could probably set up a new dropbox account but my Mail + PW is connected to the business account. I know I can somehow swop between a business account and a private account. But actually how do I do this? Right now I'm considering to pack my things and leave for Google Drive :disappointed_face:

Best

Jan

Hannah
Dropbox Staff

Happy to try and help, if I can, Jan!

 

Why do you think that your email and password is still connected to the Business account?

 

Did you get an error when you tried to set up a new account?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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JES4
New member | Level 2

Sorry for replying so late! When I try to log on to the Dropbox Website I get to the Company's business account right away. So I thought I'm obviously connected to that account and can't use my data for another account. But I found out by some other tips and tricks that the admin of the business account might still be able to change my settings and re-install a private account (unless he's deleted my account as you said).

I will now save my data on a HDD and than ask the admin to follow a step by step instruction I've found.

Best

Jan

Hannah
Dropbox Staff

No worries, Jan!

 

If you can still login to your account, you might not be removed from the team at all, so do make sure to ask the admin to check that from the Members tab in their admin console.

 

And make sure that they use the conversion steps, as we discussed, so you'll get back to your original individual account without an issue.

 

Let me know if you need anything else!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Nicolas M.11
Explorer | Level 4
So by accepting the invitation to a team I have basically given up the control of my account to my organisation? How someone could think this was a good idea? How can I recover my account if I cannot reach the admin off the business account?
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    Nicolas M.11 Explorer | Level 4
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    Hannah Dropbox Staff
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    JES4 New member | Level 2
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