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My plan was downgraded, but I paid for an upgrade.

My plan was downgraded, but I paid for an upgrade.

Oficina de detalhamentos
Explorer | Level 3

I signed a one year 2TB dropbox plan june of 2023. Mid january, without any warning, dropbox tried to charge R$628,00 on my credit card. Since it didnt go though, i received an email saying that my storage was full and i needed to upgrade to 3TB plan. Of the 2TB i signed up for i have only used 325GB.  But they kept trying to charge me to an upgrade to 3TB. 

This week, all my files stopped synchronizing, then i received an email saying i have been downgraded to the 2GB basic plan. 

Can someone please explain why i need to upgrade to 3TB, when i havent used 20% of the 2TB plan and i can i get my plan back.

 

Thanks

 

10 Replies 10

Megan
Dropbox Staff

I just sent you an email, I'll see you there @Oficina de detalhamentos


Megan
Community Moderator @ Dropbox
dropbox.com/support


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