Plans and Subscriptions
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my trial is ending. can i continue on a month to month basis with the option of cancelling at any time? Also, what happens to my files when I quit?
@gerry6 wrote:
my trial is ending. can i continue on a month to month basis with the option of cancelling at any time? Also, what happens to my files when I quit?
That depends on the option you chose when you started the trial. You would have had a choice of yearly or monthly. If you chose monthly then you'll be charged the monthly fee when your trial expires, and you can cancel at any time. When you cancel (monthly or yearly), you cancel the automatic renewal but you retain your account benefits until your next billing period at which point your account is downgraded.
When you cancel your subscription your files will remain in your account. If you're over your storage quota, you simply can't sync anymore. No files are deleted.
Hi there, by any chance you know how do I find which option I have selected when sign up for free trial? Thank you
Hey @ady-t!
If you’re referring to the billing cycle of your Dropbox plan, you can check more details here.
Let me know if you have any further questions, though.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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