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My visa was hacked, can I change cards?

My visa was hacked, can I change cards?

youtuber517
New member | Level 2
‎11-01-2022 02:51 PM

My Visa account was hacked and my payment for $11.99 to Dropbox goes thru that account. I will have a new card next week and wondered if I can write you a check over the phone or give you my American Express card ONLY for this last bill.

 

thank  you!

Julie Teigen

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Re: My visa was hacked, can I change cards?

Jay
Dropbox Staff
‎11-02-2022 12:00 AM

Hi @youtuber517, thanks for bringing this to our attention.

 

While it isn't possible to pay by check over the phone, could you try changing your billing information from this page on your account?

 

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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