cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need to cancel subscription without access to account

Need to cancel subscription without access to account

Ja96
Explorer | Level 4

Hi there,

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password but can’t access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

7 Replies 7

Rich
Super User II

@Ja96 wrote:
I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Ja96
Explorer | Level 4
Thank you, I’ve tried that multiple times but Dropbox just won’t get back to me. It’s incredibly frustrating.

Walter
Dropbox Staff

Hi @Ja96, sorry to hear you're having issues with this.

 

If you've already contacted our support team about this as Rich suggested, could you share your ticket number so that we can look it up in our system? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Ja96
Explorer | Level 4
Hi Walter, gladly.

Ticket nr: #23232648

Thank you

Walter
Dropbox Staff

Thanks for the ticket ID @Ja96 - much appreciated.

 

I can see that this ticket has been closed since January, so would you mind if I opened a new one on your behalf using the email address that's linked to your profile here, on our Community? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Ja96
Explorer | Level 4
Hi Walter, please do so. It was closed by your colleague without the issue being resolved and I have not received a response since.

Much appreciated.

Hannah
Dropbox Staff

Thanks, @Ja96, I just sent you an email, so we'll continue there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Ja96 Explorer | Level 4
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?