Hey @SandraO, thanks for reaching out to the Dropbox Community.
Have you tried reaching out to our support team about this?
You can use a private browsing window, then go to this page and submit your request.
Once you submit it and receive the ticket number, please send the number along here, so we can look it up in our system.
Let me know if you have any trouble with this and I can email you on my end.
Thanks in advance!