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No subcription plan but Dropbox charged money

No subcription plan but Dropbox charged money

Adriana9
Explorer | Level 3

Hi,

Last November 2023, I deleted my Dropbox account, without knowing that does not cancel the plan subscription.  Today, December 12, I got a charge from Dropbox, from December. When I went to my account to cancel the plan, I could not find any billing subscription or anything, it just says that my plan is Basic Free, so I cannot cancel any plan if I don´t have one. 

However, Dropbox is still charging me, without having any subscription. 

How can I solve this manner?

It is not truthworthy

11 Replies 11

Adriana9
Explorer | Level 3

Hi Megan, 

I sent you a new ticket number via email

Megan
Dropbox Staff

Thanks for the heads up @Adriana9

 

Would you mind replying back to the already open, existing ticket that we have? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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