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Not able to upgrade to Dropbox Plus - Family

Not able to upgrade to Dropbox Plus - Family

sahilgoyal
Explorer | Level 3
Go to solution

Hi,
I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family".
When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus"
It only allows me to upgrade to "Dropbox - Professional"
No one from Sales was able to help and my emails have gone unanswered.
Can someone please help
Thank you
Regards
Sahil Goyal

15 Replies 15

Bldruyck
Explorer | Level 4
Go to solution

Hello Lori, 

 

Yes, I used that link many times. 

 

Best regards, 

 

Bettina 

 

 

Megan
Dropbox Staff
Go to solution
Thanks for the fast reply, @Bldruyck

Have you also tried an incognito tab on any of your browsers?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Bldruyck
Explorer | Level 4
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Hello Lori, 

 

Yes, I did and it does not help.

 

Best, 

 

Bettina

Megan
Dropbox Staff
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Hm, I see @Bldruyck.

Can I send you an email, so we can have a look into this?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Bldruyck
Explorer | Level 4
Go to solution

Hello Lori, 

 

Yes, please.

How can I send you my contact details privately? 

 

Best, 

 

Bettina 

Megan
Dropbox Staff
Go to solution
Hey @Bldruyck, have a wonderful Friday!

I've just sent a message to your Community linked email, and I'd be happy to see you there!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Bldruyck Explorer | Level 4
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