Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi,
I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family".
When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus"
It only allows me to upgrade to "Dropbox - Professional"
No one from Sales was able to help and my emails have gone unanswered.
Can someone please help
Thank you
Regards
Sahil Goyal
Hello Lori,
Yes, I used that link many times.
Best regards,
Bettina
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello Lori,
Yes, I did and it does not help.
Best,
Bettina
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello Lori,
Yes, please.
How can I send you my contact details privately?
Best,
Bettina
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!