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Not able to upgrade to Dropbox plus even after I paid

Not able to upgrade to Dropbox plus even after I paid

nmunfor1
Explorer | Level 3
‎10-07-2022 09:09 PM
Even though I have paid the $12 I am not able to upgrade to Dropbox plus ? I still have 2gb when I should have 2 tb please fix this I’m on an iPhone 11 Pro
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Re: Not able to upgrade to Dropbox plus even after I paid

Walter
Dropbox Staff
‎10-09-2022 11:53 PM

Hey @nmunfor1, sorry to hear you're having issues with this.

 

Could you please try to restore your purchases as outlined here and let me know how it goes?

 

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Not able to upgrade to Dropbox plus even after I paid

nmunfor1
Explorer | Level 3
‎10-13-2022 07:11 AM
After I attempt to restore purchase I get an unable to restore purchase error
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Re: Not able to upgrade to Dropbox plus even after I paid

Megan
Dropbox Staff
‎10-13-2022 07:23 AM

Hi @nmunfor1, thanks for writing back to us! 

 

Would you mind if I send you an email, in order for us to have a closer look into this?

 

Let me know!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Not able to upgrade to Dropbox plus even after I paid

nmunfor1
Explorer | Level 3
‎10-13-2022 07:24 AM
Please that would be most helpful
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Re: Not able to upgrade to Dropbox plus even after I paid

Megan
Dropbox Staff
‎10-13-2022 07:29 AM

Hey @nmunfor1, amazing. 

 

I just sent you an email, please check your inbox.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    nmunfor1 Explorer | Level 3
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    Walter Dropbox Staff
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