cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Not receiving Verification and Forgot Password email

Not receiving Verification and Forgot Password email

just a user
Helpful | Level 5
Go to solution

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

54 Replies 54

Hannah
Dropbox Staff
Go to solution

Hey @just a user, thanks for bringing this to our attention.

 

Can I actually send you an email, so we can look into this internally?

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

just a user
Helpful | Level 5
Go to solution

@Hannah yes, please 😄

just a user
Helpful | Level 5
Go to solution

i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? @Hannah 

Hannah
Dropbox Staff
Go to solution

I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

projectbluesky22
Explorer | Level 3
Go to solution

hi Hannah,

 

I'm having this same issue. Are you able to assist me also please?

Megan
Dropbox Staff
Go to solution

Hi @projectbluesky22, happy Tuesday! 

 

Have you tried a different browser, in order to request for a verification email, and password through that?

 

Let me know of any updates!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

projectbluesky22
Explorer | Level 3
Go to solution

Hi yes I've tried Safari, Chrome and Firefox and also using private tabs

projectbluesky22
Explorer | Level 3
Go to solution

Can anyone please assist me with this

Megan
Dropbox Staff
Go to solution

Hi @projectbluesky22, I just sent you an email, and I'll be happy to continue troubleshooting there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?