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Re: Not receiving Verification and Forgot Password email

Not receiving Verification and Forgot Password email

just a user
Helpful | Level 5
Go to solution

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

56 Replies 56

Hannah
Dropbox Staff
Go to solution

Hey @Stormer, thanks for bringing this to our attention.

 

Can we send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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josh18
New member | Level 2

Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.

Walter
Dropbox Staff

Hey @josh18 - sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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josh18
New member | Level 2

Hi Walter - it started working today after clearing cookies and opening private mode in Firefox (on Linux).
Thanks for your help!
J

Walter
Dropbox Staff

Glad to hear it's sorted and thanks for keeping me in the loop too @josh18 

 

See you around the Community and take care! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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9505868509
Explorer | Level 3
Go to solution

[removed per the Dropbox Community Guidelines]

Forgot password 
Please

Hannah
Dropbox Staff
Go to solution

Hey @9505868509, sorry to see that you're having an issue.

 

Just to clarify, are you not receiving the password reset email or did you just forget your password?

 

If you simply forgot it, you can reset it from this page: https://www.dropbox.com/forgot 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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