Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

[syncer]

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder.  They weren't able to help and said I needed to log a ticket to get a specialist to look into this.

Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?

[Miriam28]

Hi, i have the same problem. I made a screenshot of the offer, so I could fill it in when I was at home. Now I can’t find it anymore.

[Walter]

Hey @Miriam28, sorry to hear you're having issues with this.

May we reach out via email to have a further look internally? 

[Miriam28]

Hello Walter, thank you for your quick reply. Yes, you may contact me through email.

[Megan]

Hi @Miriam28, I hope you're doing well!

I just sent you an email, reply back and we'll take it from there. Thanks! 

[mbkitmgr]

I too am getting offered the Basic Extra plan while logged into the website.  I tried to locate details of the plan but cant find any specifics.  Has anyone seen details - devices, storage, users, platforms etc.  I've been DBX for many years now. I tried to get details via Chat and when the "attendant" was about to provide details the chat session got disconnected, they had not heard of the plan.

[Megan]

Hi @mbkitmgr, I hope you're doing well! 

I'd be happy to do some digging with you, but I'd rather use an email for that due to the nature of the account-specific issue. 

Would it be okay for me to reach out via email? 

Let me know! 

[mbkitmgr]

Yes, please.

[Hannah]

Thanks for the screenshot too, @mbkitmgr.

I just sent you an email, so we will continue there.

Cheers!

[rooduction]

I am very happy about that! Dropbox finally offers smaller plans.
I just got offered a "Dropbox Basic Extra"-Plan for 1,99€/month for 50GB.
..., but it looks like it was 100GB half a year ago 😞

In my opinion 100GB would suit the price better than 50GB, as it is more competitive with "the great G."
(Who offer 100GB 1,99€/month and 200GB 2,99€/month as a small Service AND with discounts on yearly payments.)

[KooTrek]

I also just got the Basic Extra plan for $2.49 CAD for 50GB. Totally agree: offer the 100GB for that and I'd go for it. Happy with my 100GB with Brand G, anyway.