Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

[syncer]

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder.  They weren't able to help and said I needed to log a ticket to get a specialist to look into this.

Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?

[mliu]

Hi there,

I'm having the same issue as everyone else. Could you please kindly help and contact me via email?

Cheers,
M

[Hannah]

Hey @mliu, thanks for reaching out to us.

Do you have a screenshot of the offer, so we can look into this for you?

[punksinatra]

I too was offered $1.99 for 50GB... been on the fence for a long time as a long time dropbox free user and was waiting for a good offer. if I get that $1.99 for 100GB billed yearly, I'de be all in since like I said been on the fence and contemplating about upgrading or buying from competitors like google drive, microsoft onedrive etc. 

But since I've been a long time free user with 9GB if I had a choice I'de like to stay with dropbox

[cn2acc]

Hi Hannah,

I'm having the same issue as everyone else here. Could you please kindly help and contact me via email?

Many thanks.

[Nancy]

Hey @cn2acc! Hope you’re well. 

Are you getting any errors, if you try to access the plan via this page perhaps?

Let me know, and we’ll take it from there.

[chaba]

i have the same issue. I cant access the plan.

[Nancy]

Hey @chaba! Can you please check the link provided in my previous post, and let me know if you’re getting any errors?

[chaba]

The link doesn't work 😞

[Walter]

Hey @chaba - sorry to jump in here, but could you clarify if you're getting any specific errors when accessing the link?

If so, a screenshot would be very helpful so please feel free to send us one. 

While we're at it, did you try clearing your browser's cache or another browser? 

[cn2acc]

Sorry for getting back to you late. When I tried to access the link, a pop up told me that the option is not available for me. Thanks for your support.