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PLEASE help me cancel my subscription

PLEASE help me cancel my subscription

WriteJules
New member | Level 2

I'm trying to cancel my subscription but don't recall which email address I used.  I tried every single one I own - and all accounts show that I have a BASIC/FREE listing.  Yet I continue to be charged monthly.

 

I tried using the credit card lookup tool, but this doesn't work!  I keep entering all the information, including the Transaction ID, but it just keeps repeating "enter the last 4 digits and exp date" in red, in spite of entering them over and over. I've tried on both Google Chrome and Microsoft Edge.  It is the correct credit card.  

Look up a credit or debit card purchase - Dropbox

 

The lack of customer service from Dropbox to have someone help with this is very frustrating.  If anyone has any tips, I'd greatly appreciate it!  

1 Reply 1

Rich
Super User II

@WriteJules wrote:

I'm trying to cancel my subscription but don't recall which email address I used.  I tried every single one I own - and all accounts show that I have a BASIC/FREE listing.  Yet I continue to be charged monthly.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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