Paid for a plus subscription, but still have basic one.

jacob124 · ‎01-19-2022

I paid for a plus subscription, but I still have basic one. How long do I need to wait for subscription to be active? I make payment via website and my account has been already charged.

Jay · ‎01-19-2022

Hi @jacob124, thanks for messaging the Community!

When you upgrade a plan, the plan would upgrade immediately. Did you upgrade via the Dropbox desktop application?

According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Karoline36 · ‎07-29-2022

hi i paid for dropbox plus but it still says i don't have it?

Megan · ‎07-31-2022

Hi @Karoline36, I'd be happy to help!

Is it possible that you accidentally upgraded the wrong Dropbox account?

Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?

Keep me posted on the results!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Paid for a plus subscription, but still have basic one.

Paid for a plus subscription, but still have basic one.

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