Paid for a subscription, didn't get a subscription

[afonsogonsalves]

I purchased a 2TB plan: after payment, got redirected to my profile and nothing had changed.
No billing info too. Have the transfer details from my bank if needed, as money definitely sure exited my account.

I really need this sorted for an ongoing project, so any help is appreciated.

Thanks!

[Marsis64]

same problem overhere. Paid €119,88 by bankcard via Ideal on my cellphone. But never got the 2TB I paid for. Who can help me to get the 2TB I paid for or how can I get my money back??

[Rich]

If you're paying through a bank transfer you may need to wait for the funds to fully clear before the subscription is activated.

[afonsogonsalves]

Well, in all other purchases with this payment system (iDeal), it's usually automatic.

Also, I assume if that was the case, at least some form of "pending" billing would be in order? Right now I don't even have a billing section on my profile.

[afonsogonsalves]

Also no way of contacting support directly with this question, just the usual smoke curtain with FAQs and chatbots and Community.
I get that these are useful for a lot of situations — but just feel massively NOT supported by Dropbox here.

[Megan]

Hey @afonsogonsalves & @Marsis64, I hope you're both doing well! 

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Thanks!

[Marsis64]

Dear Megan, 

Thank you for your comment. Yesterday I got my money back. Don't ask me how and why, but ofcourse I'm very happy about it. Unfortunataly I did not get any explanation from Dropbox! 

[afonsogonsalves · Accepted solution]

Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.

Still, very disappointed with the Dropbox support.