Paid for upgrade, but it doesn't reflect on my account

[Bxken2]

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?

[Nancy]

Hi @Bxken2, and thanks for your post! 

How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play? 

Did you receive a receipt in your Dropbox email address after completing the transaction?

Also, what do you mean when saying you've been locked out?

Let me know.

[Bxken2]

Hi Nancy,

I did it through ITunes and got a receipt. I have been told I can’t access half of my images is what I mean - apologies. I cannot find an email from Dropbox however I paid $182 for the year in December

[Nancy]

Thanks for the updates, @Bxken2! If you haven’t tried these steps, I suggest giving them a go. Do they seem to help?

[Bxken2]

Yes I have tried these steps and it isn’t working. Could you please restore it?

[Nancy]

I can’t take any actions on your Dropbox account I’m afraid, or see any details on the forum. 

I can log a ticket for you though to check this internally. Do you have access to the email address showing here?

[Bxken2]

Yes I do have access to this email

[Nancy]

Lovely! I’ve logged a ticket for you. Please reply back to it, when possible.

[Bxken2]

Hi, I haven’t received anything

[Nancy]

Did you check your email’s spam folder and added no-reply@dropbox.com to your email contacts? That may help.