Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?
Hi @Bxken2, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
If you're not seeing the email, it's possible that it might be blocked by your email provider. Please could you try contacting them in order to see if the email was blocked?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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It wouldn't be possible to change that without first getting an email from yourself.
In this instance, you'll need to contact support directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Make sure to pick an email to which you can receive and send emails from.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Since you upgraded via iTunes, try contacting them regarding a refund for the upgrade, and then you can try to upgrade via the Dropbox site directly.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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