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Paid for upgrade, but it doesn't reflect on my account

Paid for upgrade, but it doesn't reflect on my account

Bxken2
Explorer | Level 3

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?

15 Replies 15

Bxken2
Explorer | Level 3
Both have not worked. Am I able to call someone to have it fixed?

Jay
Dropbox Staff

Hi @Bxken2, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

If you're not seeing the email, it's possible that it might be blocked by your email provider. Please could you try contacting them in order to see if the email was blocked?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Bxken2
Explorer | Level 3
I cannot as it is linked to my work email. Can I change the email address?

Jay
Dropbox Staff

It wouldn't be possible to change that without first getting an email from yourself.

 

In this instance, you'll need to contact support directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Make sure to pick an email to which you can receive and send emails from.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Bxken2
Explorer | Level 3
I have put in my email address and that I paid with Apple Pay and it has no option to send an email. Just to pay again. Which I don’t want to do

Jay
Dropbox Staff

Since you upgraded via iTunes, try contacting them regarding a refund for the upgrade, and then you can try to upgrade via the Dropbox site directly.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Bxken2 Explorer | Level 3
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