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Paid subscription but loss files and now on basic plan.

Paid subscription but loss files and now on basic plan.

ChristineK17
New member | Level 2
Go to solution

I have been paying for extra storage for years, and just paid again a month ago. Signed in today to find I have the basic plan and no files are all. Can't access support because my subscription package not recognised. Chatbox useless and community support has not been helpful. What am I supposed to do next?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @ChristineK17, sorry to hear about this.

 

Do you happen to have another Dropbox account perhaps, associated with a different email address of yours?


Also, can you clarify if you had upgraded your account via the website or if it was through the app store on a mobile device?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey @ChristineK17, sorry to hear about this.

 

Do you happen to have another Dropbox account perhaps, associated with a different email address of yours?


Also, can you clarify if you had upgraded your account via the website or if it was through the app store on a mobile device?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

ChristineK17
New member | Level 2
Go to solution
Yes, thanks, it seems that my account email address for logging in was not the one that all my Dropbox correspondence uses, nor is it one I ever remember setting up. Not sure how this happened although I think it might be a default email address, but anyway I've just managed to get in, finally. So thank you.

Walter
Dropbox Staff
Go to solution

No worries, Christine - I'm glad to hear it's sorted now.

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    ChristineK17 New member | Level 2
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