Paid subscription not working

[Benbegner]

I paid for Plus, but it says I only have 5GB of space. Why is my subscription not working?

[Jay]

Hi @Benbegner, thanks for posting on the Community!

Do you see your recent transaction for you upgrade on this page?

Did you upgrade via the Dropbox site directly, or via the mobile app?

Any other info or screenshots would be helpful!

[willemii]

Have the same problem, paid for Plus via a bank in the Netherlands but still not working.

[Nancy]

Hey @willemii, sorry to hear about this. 

Was the upgrade realized via www.dropbox.com or the App Store/Play Store?

[willemii]

Hi,

Thanks for your message, I used www.dropbox.com and paid via iDeal with a Dutch bank.

[Jay]

Hi @willemii, do you see the upgrade on your account on this page?

What plan are you on currently?

[willemii]

Hi,

Thanks for your message and the link, helpful.

The problem has in the meantime, been solved.

Best regards,

[Jay]

Thanks for the update, if you have any further queries in the future, please let me know.

Enjoy your week ahead!