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Re: Payne through Apple Pay is not renewing subscription

Paid through Apple Pay is not renewing subscription

emtettle
New member | Level 2

I’ve always — for over 5 years — paid my Dropbox subscription through the App Store. My payment HAS gone through on the Apple side for this month and I have my confirmation of payment and money withdrawn from my checking account.

However, Dropbox is still telling me to renew and has now downgraded me to basic plan.

Has anyone else had this trouble?

P.s. I double checked, and it is and has been billing for the same Dropbox account that I use, not the wrong account.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff

Hey @emtettle - sorry to hear about this.

 

Could you try restoring your purchases as outlined here and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff

Hey @emtettle - sorry to hear about this.

 

Could you try restoring your purchases as outlined here and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

emtettle
New member | Level 2
Thank you!!! That worked. Yall should add that to the help/FAQ under billing.

Walter
Dropbox Staff

Glad to hear this helped and thanks for your feedback as well @emtettle - it's been noted in our system.

 

Let us know if you have anything else to add or ask.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?