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Re: Payed for the subscription, didnt get the upgrade

Payed for the subscription, didnt get the upgrade

MikSchreuder18
Explorer | Level 3

Hi there,

 

An hour ago i've purchased the Dropbox Plus subscription.

119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.

It still says that I have no storage and need to upgrade,

But I just did that and payed for it.

I have not recieved an email. And I have not received an invoice about my payment,

eventho I did pay 119,88 euro's for Dropbox Plus for a whole year.

 

What do I do now? Can I get my money back? 

 

Greetings,

 

Mik Schreuder

14 Replies 14

Jay
Dropbox Staff

Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MikSchreuder18
Explorer | Level 3

Ive upgraded on the app on my phone. Ive paid with IDEAL, it send me to my bankaccount and I paid. the bic code is adybnl2a

ive googled and it says it's the adyen bank, which has very bad reviews.. 

 

 

Hannah
Dropbox Staff

Thanks, @MikSchreuder18, can we actually send you an email, so we can investigate this further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MikSchreuder18
Explorer | Level 3

Yes ofcourse. 

[removed per the Dropbox Community Guidelines]

Hannah
Dropbox Staff

Great, thanks @MikSchreuder18!

 

I just emailed you, so I'll see you there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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