Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi there,
An hour ago i've purchased the Dropbox Plus subscription.
119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.
It still says that I have no storage and need to upgrade,
But I just did that and payed for it.
I have not recieved an email. And I have not received an invoice about my payment,
eventho I did pay 119,88 euro's for Dropbox Plus for a whole year.
What do I do now? Can I get my money back?
Greetings,
Mik Schreuder
Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Ive upgraded on the app on my phone. Ive paid with IDEAL, it send me to my bankaccount and I paid. the bic code is adybnl2a
ive googled and it says it's the adyen bank, which has very bad reviews..
Thanks, @MikSchreuder18, can we actually send you an email, so we can investigate this further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Yes ofcourse.
[removed per the Dropbox Community Guidelines]
Great, thanks @MikSchreuder18!
I just emailed you, so I'll see you there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!