cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Payment attributed to wrong account.

Payment attributed to wrong account.

edwardsmay
Explorer | Level 3
Go to solution

Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my professional account with my email address [email removed as per Community Guidelines] This is urgent, please, as a client needs access to my files tomorrow Monday. Thank you for your assistance.

11 Replies 11

Brodriguez
Explorer | Level 3
Go to solution

Yes, I gave them my e-mail adress conrrectly. I Checked my inbox and spam folder and there is not answer. Please log a Ticket for me 

Nancy
Dropbox Staff
Go to solution

No worries, @Brodriguez. Please check your email address, when you get the chance, and reply back to me.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    Brodriguez Explorer | Level 3
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?