Payment not processing

[DarraghOS]

Hi, I am trying to upgrade to the personal plus annual subscription, I have tried processing the payment 3 times and I still get the same error saying the payment wasnt processed and try again with paypal later but i am paying by card, this is being paid by my company using a virtual card so I cant use paypal 

[Walter]

Hey @DarraghOS, sorry to hear you're having issues with this.

Can you please clarify if the virtual card you mentioned is one our supported payment methods listed on the upgrade page?

If you're still getting the error, can you send us a screenshot so that we can have a look too?

Thanks!

[petrah1]

On Friday I paid for an upgrade to dropbox Plus by Paypal after a free trial period (which I cancelled in time) of two weeks.
Although I had a confirmation email that dropbox has received the billing details for the upgrade, my dropbox account is still not upgraded.
How long will it take? And how do I know that my upgrade is well received? 

[Megan]

Hey @petrah1, I hope you're doing well! 

The upgrade should be instant. Is there any chance that the wrong Dropbox account has been upgraded, and that you don't have only one account?

If I were you, I'd use our self-serve look-up tool, in order to look into this.

I'll be waiting for an update from you!

[petrah1]

I don't see the payment in my paypal account and I don't see it in the self-serve-look-up tool on Dropbox. 
I only have a this email saying 'Welcome to Plus!' . 
Should I redo the payment using Paypal? I'm a bit afraid that I'll pay twice. 

This is the email I received from dropbox:

Congratulations on upgrading your account to Dropbox Plus! We've received the billing details for your Dropbox Pro account. Here are some key upgrades you gained:

• 2 TB (2,000 GB) of space to protect your valued memories, work files, and more—without taking up space on your device thanks to our intelligent sync technology.
• Work beyond Wi-Fi by syncing entire folders on your mobile device to access files even without a connection.
• Control your privacy with the power to delete data from a lost or stolen device without actually deleting your files from Dropbox.

Get started

Your trial ends on November 19, 2022. If you don’t cancel your free trial by that

[Megan]

Hi @petrah1, would it be okay if I send you an email, in order for us to have a look into this?

Let me know!