Personal Dropbox account missing

[Sophia_d]

Suddenly Dropbox deleted my Personal account and only my shared work account remained. What could have happened? I can access the files on my computer, but they are no longer in Dropbox, and therefore in the cloud. I don't know where to consult or what to do.

[Jay]

Hi @Sophia_d, thanks for bringing this to our attention.

Was the work account on a free team, or a paid Dropbox Business team?

Was the personal account under a different email address? Are you able to login to the Dropbox site using that email?

This will help me to assist further!

[Sophia_d]

Hi Jay, I'm currently talking to another Dropbox employee to find out what may have happened. I'll be in touch if we can't work it out. 

Thanks

[Jay]

Thanks for the update, let me know how it goes.