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Personal plus downgraded by Dropbox

Personal plus downgraded by Dropbox

PeterNor
Helpful | Level 6
Go to solution

My Personal account was a PLUS plan paid in App Store witch was connected to my Team account.

How to get things back to personal Plus again when Dropbox stopped support free teams.

Who to contact, Dropbox or Apple, none of them seems to be interested in live support (no chatbot please, they're so stupid)?

 

/Peter

1 Accepted Solution

Accepted Solutions

PeterNor
Helpful | Level 6
Go to solution
Thanks Walter.
Iv‘e found this in another tread. Something you suggested another customer.
It worked for me too.

In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".

View solution in original post

29 Replies 29

Mark
Super User II
Go to solution

When they ended support for Teams the two accounts you had linked together were unlinked. They didnt, however, stop any plans or payments etc. on these - they just separated them. SO if the account you are seeing now isnt the upgraded one try logging out and logging in to the other account and the paid plan should be there for you 🙂


 


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PeterNor
Helpful | Level 6
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Hi, it’s not about logging out an in again.
I’m getting notifications about that I need to upgrade due to having reached my basic (aprox 5GB) limit. Which is’nt true as I’m paying for Plus thru App Store.

Mark
Super User II
Go to solution

But, as you mentioned you were on a Team which has now been disbanded the paid account is on the OTHER account which you are not logged in is. 

 

The two accounts are disconnected. You need to be logging in to the right one - you are only now logged in to one account where as before you were on two and that benefitted you in terms of quotas. It doesnt now. 


 


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PeterNor
Helpful | Level 6
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I’m admin for our (recent) team account paid directly to dropbox, and its still a 2TB account. But my personal account has been downgraded when disconnected.

Mark
Super User II
Go to solution

Dropbox doesnt do a 2TB Teams plan - they start at 5TB: https://www.dropbox.com/plans 

 

So, if you are seeing a 2TB plan thats a Plus one. 

 


 


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PeterNor
Helpful | Level 6
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Might be so (2TB or 5TB payed for by my business) but thats not my problem. My problem is where the the Plus plan I’m paying for private has gone.

Tanks for trying to help, but I still wonder how to actually speek to someone on support. In swedish (my native language) or in english.

Megan
Dropbox Staff
Go to solution

Hi @PeterNor, how are you today? 

 

Have you made sure you don't have two Dropbox accounts? Is it possible that the payment you've made through Apple is for a different account? 

 

If not, I'd love to send you an email, in order for us to look into this together. 

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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PeterNor
Helpful | Level 6
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Thanks Megan. Everything is fine.
I did also send a request to billing-support@dropbox.com this morning but haven’t heard anything yet.

And yes but no. I have more than one private account, set up by mistake or with a thought of some special project. But no extra capacity on those.


Nancy
Dropbox Staff
Go to solution

Hey @PeterNor, sorry to jump in. 

 

Since you’ve contacted our support, you should’ve received a ticket number to your Dropbox email address. 

 

Can you please check it and send us your ticket number here, so that we can take a look? 

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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