Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
My Personal account was a PLUS plan paid in App Store witch was connected to my Team account.
How to get things back to personal Plus again when Dropbox stopped support free teams.
Who to contact, Dropbox or Apple, none of them seems to be interested in live support (no chatbot please, they're so stupid)?
/Peter
Totally agree!
Hi @Toshiespeaks, Dropbox Plus plans do have email support when you access the support page when logged into that account, so it is possible to contact the team directly from there if you need any assistance.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks Jay. I did contact them this way and they got back to my email written before 9 am at 3:36am the following day with a stock answer and closed the ticket. Not really customer service if they do not resolve the issue and 18 hour response in not direct contact. There is no way to directly contact anyone at Dropbox.
Do you have the ticket ID so I can locate it on the system?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am going to One Drive, although they also require a personal and business account to be linked to have both on any five devices, their $69.99/yr plan includes all the O365 applications, including word, excel, powerpoint, etc. I can get a business one drive account only for $5/month ($60/year) or for $6/month ($72/yr) with the O365 capability. .
This is the response I sent to a Customer Service Rep when I was asking for a solution for the dropped link between accounts:
Hi Jay,
Were you planning on getting back to me? I gave you my Ticket number. I think the biggest issue is that Dropbox took away functionality and is unwilling to admit that they just want to push users into paying for two plans.
From the previous responses, you haven't provided me with the ticket ID. Could you type it in your next response to locate it in the system?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Ticket 16491494 I do believe I posted this previously, but I do not see it in the thread.
Thanks for the ticket ID, I can see that the support agent recently replied to your message. I'd recommend contacting them if you require any further assistance on this matter.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Jay,
No one has been able to assist or resolve this issue. Stating that it is being handled or that I can seek assistance off the forum via email does not make it true. That is why we are objecting to this publicly and asking for the functionality to be returned without herculean efforts or large dual subscription fees. Your base of loyal users from the early years is one of the reasons Dropbox's platform has grown. This change has forced us into look at other company's offerings because Dropbox has offer no real resolution to change that occurred without real warning or justification. The unlinking of accounts was thrown into the guise of dismantling of Teams (I have never used Team folders). I have been able to link accounts for as long as I can remember (I have had the paid subscription since 2014 and the other free account since 2010). Please offer us an acceptable economical way to relink the accounts. I was at the doctor's office yesterday and could not access my medical records on my phone because I have my business folder on there, my personal folders disappeared before my eyes as the Wifi connected. This is beyond frustrating, and my only option is to turn to another provider.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!