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Plan apparently costs $331.20 but the bill is over $1600

Plan apparently costs $331.20 but the bill is over $1600

ElaineD
New member | Level 2
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ElaineD_0-1690399601004.png

The left says the bill is $331.20.
The right says the bill is $1440.00 With VAT it's $1656.00
That's 400% more expensive.
There's no explanation to justify this.
How can Dropbox say it costs $331.20 and then bill a customer $1656?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

@ElaineD wrote:

That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.


Yes it does. It says its per user per month:

 

Mark_0-1690402977867.png

 


 


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6 Replies 6

Rich
Super User II
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@ElaineD wrote:

How can Dropbox say it costs $331.20 and then bill a customer $1656?


It's $331.20 per user, and the license includes 5 users. $331.20 x 5 = $1656.

ElaineD
New member | Level 2
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Drop box really needs to say that on their website!

Rich
Super User II
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@ElaineD wrote:

Drop box really needs to say that on their website!


They do. You can see it in the screenshot you posted.

 

df116720693c56813b9e429e28a2ebaf.png

 

ElaineD
New member | Level 2
Go to solution

That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

Mark
Super User II
Go to solution

@ElaineD wrote:

That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.


Yes it does. It says its per user per month:

 

Mark_0-1690402977867.png

 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

ElaineD
New member | Level 2
Go to solution

Thank you

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    ElaineD New member | Level 2
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