Processing payment

[JIm A]

I can't upgrade my account. Browser states "something has gone wrong, contact customer support". Tried two browsers and cleared cache. Can't find anyone to talk to.

[Jay]

Hi @JIm A, thanks for bringing this to our attention.

Did you attempt to upgrade via the site or the mobile app?

Do you see any payments on this page?

This will help me to assist further!

[JIm A]

I attempted on both Mac and my iPhone, and neither are processing. I’m receiving a red banner that says something went wrong and a square box with black lines moving back-and-forth on it like it’s attempting to process but it’s not wanting to allow the purchase button to highlight. I’ve cleared the cash and tried multiple browsers and two different devices. I want to upgrade because I’m changing from Apple to paying direct.

[Jay]

Thanks for the info. Are there any payments on the page I linked previously?

[JIm A]

Don’t understand your reply? Payment is due Sept 23rd. Just need to pay it. This is ridiculous. The amount of time it’s taking me for this. I am not happy and I’ve been a customer for years.

[JIm A]

Somebody needs to call me and resolve this. I’m tired of the back-and-forth. I’ve been a loyal, multi your customer and this is ridiculous.

[Jay]

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[JIm A]

Yes someone please contact me.

[Hannah]

Hey @JIm A, I just reached out to you, so we'll continue with this over email.

Cheers.