Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I can't upgrade my account. Browser states "something has gone wrong, contact customer support". Tried two browsers and cleared cache. Can't find anyone to talk to.
Hi @JIm A, thanks for bringing this to our attention.
Did you attempt to upgrade via the site or the mobile app?
Do you see any payments on this page?
This will help me to assist further!
Thanks for the info. Are there any payments on the page I linked previously?
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Hey @JIm A, I just reached out to you, so we'll continue with this over email.
For more info on available support options for your Dropbox plan, see this article.
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