Professional Paid Subscription Reset to Basic in the Middle of Subscription

[beckets]

Professional Paid Subscription Reset to Basic in the Middle of Subscription;

This is not acceptable; My billing shows Professional for another 8 months; Fix it!

[Rich]

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@beckets wrote:

Professional Paid Subscription Reset to Basic in the Middle of Subscription;

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[beckets]

5/17/2022

Dropbox Professional (5/17/2022 to 5/17/2023

$219.70

Please Fix This back to Professional!

[Rich]

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@beckets wrote:

Please Fix This back to Professional!

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As mentioned above, you should contact Dropbox Support directly. This is a public forum and no one here can assist with billing related issues. You'll likely need to provide personal and/or billing information to resolve this and you don't want to post that information on a public forum.

[Jay]

Hi @beckets, I can see you've been in contact with the support team on this matter, and they've replied to your message.

If you have any further queries, please could you reply to the support agent for them to investigate further.